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Meet the Team

Our Mission

It is Complete DKI’s mission to provide victims of disaster a path back to normalcy. Complete DKI provides property restoration and reconstruction to residential and commercial clients while assisting them with the insurance process. Complete DKI strives to be an asset to our community, serving our clients with a sincere and compassionate heart.

Our Vision

A multi-location restoration and reconstruction firm, known and respected for delivering a consistent and excellent customer experience, by utilizing the latest technologies, hiring and retaining industry leading employees through continual training and development, and maintaining an unsurpassed level of commitment to our clients and the organization.

 

Shaun Carpentier

President

Ashlee Carpentier

Vice-President

Mark Meece

VP of Operations

Hugh Bohannon

Vice President Sales and Marketing

Andrew Bravomalo

Operations Manager

Michael Egan

VP of Finance

Todd Liechty

Construction Manager

Kyler Richmond

Mitigation Manager

Kevin Weaver

Asset Management

Wendy Myers

Accounts Receivable Manager

Jeri Rivera

Executive Assistant

Jessica Willis

Project Coordinator

Rain T Coleman

Facilities Manager

Kenneth Sears

Senior Mitigation Project Manager

Lucio Neves

Mitigation Project Manager

Alex Laffond

Mitigation Project Manager 

Phillip Holland

Mitigation Project Manager 

Darin Ingle

Mitigation Project Manager

Tim Osborne

Project Manager

Joe Daugherty Jr.

Reconstruction Project Manager

Gary Brock II

Reconstruction Project Manager

Shane Moore

Reconstruction Project Manager

Matthew Teal

Reconstruction Project Manager

Ron Barker

Reconstruction Project Manager

Jamee Keck

Reconstruction Project Manager

Kristin Ruschel

Assistant Project Manager

Grant Hofberger

Estimator/Project Manager

Brittnee Robinson

HR Coordinator

Laurie Logue

Controller

Tara Ardis

Accounts Receivable

Sarah Hempel

Accounts Payable

Arjuna Coles

Office Administrator

Dwayne Greer

Warehouse Assistant

Tiffany Meece

Director of Commercial Marketing

Amber Stepter

Residential Marketing Representative 

Jim Williams

Commercial Development Manager

Luke Gerald

Commercial Sales Representative

Grace Chartier

Sales and Marketing Coordinator

Lee Williams

Estimator

Aaron Fleming

Estimator

Nick Creamer

Estimator

Laura Dees

Office Manager

Charlotte Barnes

Contents Manager

Teene Brackin

Contents Technician

Marquise Ward

Contents Technician

Courtney Sanders

Contents Technician

Matthew Glowfeskie

Contents Technician

John Travis

Contents Technician

Daniel Bowen

Contents Technician

Tim O’Shea

Lead Mitigation Technician

Alexander Hughes

Lead Technician

Andrew Magee

Lead Mitigation Technician

John Dillon

Lead Mitigation Technician

Ryan Taylor

Lead Technician

Jesus Miranda

Lead Technician

Zoey Fields

Mitigation Technician

Isaiah Bonham

Mitigation Technician

Gemika Edwards

Cleaning Technician

Rhett Butler

Mitigation Technician

James Wallace

Mitigation Technician

Devin Berry

Mitigation Technician

Devan Harriman

Mitigation Technician

Profiles

Shaun Carpentier

President

Serving Since: 2002

Education: BS in Marketing w/ Certificates in Logistics and Management from University of West Florida, IICRC Water Damage Restoration, IICRC Applied Structural Drying, IICRC Commercial Drying Systems, IICRC Smoke and Fire, Florida State Mold Remediator

What I love about my job: My favorite thing is that no day is the same. We are constantly faced with new challenges and opportunities. Whether it be a kitchen fire in the morning and a condo flood in evening. We are there to assist those that are affected, getting them back to normal. Most people have never face a disaster like these and need people that can help guide them through the process.

Management

Ashlee Carpentier

Business Development Manager on the Gulf Coast

Serving Since: 2010

Education: BS in Marketing from the University of West Florida

What I love about my job: I love the people I get to work with. Our staff has a huge heart for what we do and it always shows through. Most of our clients have never experienced a water or fire damage and to see our team step up to the plate and help people recover is very rewarding.

Management

Mark Meece

VP of Operations

Serving Since: 1995

Education: IICRC WTR, IICRC ASD, IICRC FSRT, OSHA 30, Haag Certified Roofing Inspector Residential, (CHT)Certified Healthcare Technician – KSHC, (CTR) Certified Technology Restorer Level I & II, Successful Subrogation I & II, (CERC) Certified Critical Environmental Reconstruction Contractor, Certified EPA Lead Renovator

What I Love About My Job:

3 Things:

  1. The satisfaction of helping someone get their life/business back together
  2. Helping my team members reach their personal and professional goals
  3. Each day brings something new and a chance to become better than yesterday.

Management

Hugh Bohannon

Vice President Sales and Marketing

Serving Since: 1992

Education: Bachelor’s in Business

Additional Experience: New York Certified Firefighter, Alabama Certified Police Officer, FBI Certified Instructor and Crime Scene Investigation

What I love about my job: The opportunity to provide true customer service differentiation to clients and potential clients by offering best in class services.

Andrew Bravomalo

Operations Manager

Serving Since: 2017

Education: Bachelor of Science Pensacola Christian College, Certified Contents Processing and Handling Technician, RIA Contents Science & Theory Certified

What I love about my job: The day to day diversity of challenges given by uncontrolled elements of fire, water, and wind damage. Also, being able to positively assist in people’s lives, by contributing an effort to bring them back to normal.

Michael Egan

VP of Finance

Serving Since: 2017

Education: Certified Public Accountant, Master of Business Administration – University of West FL, BSBA, Professional Accountancy – University of West FL

What I love about my job: I love being part of a well-rounded team that can constantly learn new things from one another. I also love working with numbers and watching how the individual pieces of a company come together to form a bigger picture.

Todd Liechty

Construction Manager

Serving Since: 1988

What I love about my job: I am honored to be part of a strong team providing an important service to my community.

Kyler Richmond

Mitigation Manager

Serving Since: 2005

Education: WRT/AMRT/ASD/CDS DKI Project Management, American Structural Drying Class

What I love about my job: Helping those in need that have no clue what to do or how to do it. That goes for water to fire to mold jobs.

Kevin Weaver

Asset Management

Serving Since: 2017

Education: High School- Francis Howell Central Cottleville, MO; Fork Lift Trainer Certified; Microsoft Certified

What I love about my job: I have spent the majority of my career in customer service of an industry that directly affects customers or members. I love to have an impact on the great experience customers have even if I’m not in direct contact. There is nothing better than the feeling of a job well done.

Wendy Myers

Accounts Receivable Manager

Serving Since: 2013

What I love about my job: I love working with people, and I enjoy my DKI family.

Jeri Rivera

Executive Assistant

Serving Since: 2017

What I love about my job: Being able to help an individual or family in need and making sure they are satisfied with their whole experience.

Jessica Willis

Project Coordinator

Serving Since: 2019

What I love about my job: I love learning; I like knowing the answers to all questions, but I have to ask the questions first.

Rain T Coleman

Facilities Manager

Serving Since: 2017

Kenneth Sears

Senior Mitigation Project Manager

Serving Since: 1995

Education: IICRC WRT/AMRT/ASD, Xactimate

What I love about my job: Arriving at a client’s home on what they believe is one of the worst days of their life, explaining the process needed to mitigate/remediate, all the while having and showing empathy toward them. When you leave and see the stress leave the client, knowing that you’ll be able to assist them – this is so rewarding to me, this is why I love this industry.

Lucio Neves

Mitigation Project Manager

Serving Since: 2001

Education: Water Damage Restoration, Applied Microbial Restoration, Fire and Smoke Restoration, Odor Control, OSHA 10, Asbestos Supervisor, Lead Supervisor

What I love about my job: Helping people in distress to get their lives back to normal and seeing the end result of a building result of a Building, Residential or Commercial that sustained damages back to its pre loss condition.

Alex Laffond

Mitigation Project Manager

Serving Since: 2016

Education: IICRC WRT, AMR, OC and ASD certified

What I love about my job: I love the teamwork and family environment. I love helping people in difficult situations.

Phillip Holland

Mitigation Project Manager

Serving Since: 2017

Education: IICRC WRT Certified.

What I love about my job: Getting the opportunity to help someone at a low point. Coaching them all the way through to a finished project I can look at and be as proud to have built it as they are to reside in it. Also, it seems DKI takes care of their own.

Darin Ingle

Mitigation Project Manager

Education: Bachelor of Arts - Emergency and Disaster Management

Industry Experience: 3+ years working in Defense Support of Civil Authorities at U.S. Army North

What I love about my job: I love any job that allows me to assist anyone in need.

Tim Osborne

Project Manager

Serving Since: 1989

Education: B.S. Aeronautics Engineering

What I love about my job: I enjoy completing a challenge while helping people at the same time.

 

Joe Daugherty Jr.

Reconstruction Project Manager

Serving Since: 1983

Education: Construction Management at Southern Institute of Technology

What I love about my job: Helping restore peoples lives as well as their property.

Gary Brock II

Reconstruction Project Manager

Serving Since: 1994

What I love about my job: The ability to help others.

Shane Moore

Reconstruction Project Manager

Serving Since: 2002

Matthew Teal

Reconstruction Project Manager

Serving Since: 2011

What I love about my job: I love being with the homeowner during their most difficult time. There is nothing more rewarding than getting people back into their homes.

Ron Barker

Reconstruction Project Manager

Education: GCSC – Florida Building codes/ Standards, Harvard Manage Mentor- Certificate, ACTP Certification, CPO Certification, CPR Certification, Systems PRO Certification

Industry Experience: 30 years of Commercial and Residential Construction Management, Construction Sales, and Facilities Management

What I love about my job: I love being on a team working together to help families in their time of need. It doesn’t get any better than seeing families return home.

Jamee Keck

Reconstruction Project Manager

Serving Since: 1996

Education: BS Building Construction, OSHA 30 hrs

What I love about my job: I love handing the keys to the client upon the successful completion of their project. My goal is to ensure a happy client from beginning to the end of the project.

Kristin Ruschel

Assistant Project Manager

Serving Since: 2012

Grant Hofberger

Estimator/Project Manager

Serving Since: 2014

What I love about my job: I love having the opportunity to assist people through hard times and the challenges that this job presents since every situation is different.

Brittnee Robinson

HR Coordinator

Serving Since: 2019

Education: 7 years in Customer Service, Management and Human Resources

What I love about my job: Interacting with the new hires and employees, being the go-to person if anyone has a problem or just simply want to talk & vent. Learning new things every day.

Laurie Logue

Controller

Education: Master of Accounting – University of Alabama Birmingham, Bachelor’s Degree – University of Georgia

Industry Experience: Public Accounting 2 Years, Controller 1 Year, Private Industry Accounting 3 Years

What I love about my job: I love working with numbers because they tell a story. You can use that story to help a business achieve its goals and plan for the future.

Tara Ardis

Accounts Receivable

Serving Since: 2009

What I love about my job: When the flooding occurred in Pensacola in 2014 I was working in insurance. I had to explain to many of my clients that they were not covered for the loss. I cried every night for 2 weeks straight. I am so glad to work on the other side now, helping people put their lives back together after a difficult situation.

Sarah Hempel

Accounts Payable

Serving Since: 2017

What I love about my job: Seeing the difference we make in our community. Working for a company that is growing in the right direction and takes care of their employees!

Arjuna Coles

Office Administrator

Serving Since: 2017

What I love about my job: I love that I am able to help people in times of crisis. Being an effective employee is, to me, a great goal to strive for.

Dwayne Greer

Warehouse Assistant

Serving Since: 2018

Tiffany Meece

Director of Commercial Marketing

Serving Since: 2008

Education: MBA-Thomas More College, BA-University of Cincinnati, Subrogation I, Subrogation II

What I love about my job: I love guiding and supporting my team to help them reach their goals professionally. I also love meeting new business partners and supporting their needs. Each day brings a new challenge and is never the same, which keeps it exciting!

Amber Stepter

Residential Marketing Representative 

Serving Since: 2017

Education: Bachelor’s of Science in Human Development and Family Studies from Auburn University  

What I love about my job: I love meeting and establishing relationships with people as well as being able to contribute to company's growth and success.

Jim Williams

Commercial Development Manager

Education: MBA – University of West Florida, Bachelors of Industrial Design – Auburn University

Industry Experience: Over 20 years of outside sales management including commercial and residential construction experience.

What I love about my job: I love the variety of duties and experiences I encounter on a daily bass and the opportunities to positively affect the lives of those in need while furthering the success of Complete DKI.

Luke Gerald

Commercial Sales Representative

Serving Since: 2018

Education: University of Southern Mississippi ( Bachelors of Science); Florida Real Estate License

What I love about my job: The product I get to sell. What this company is all about, its people and what they believe in.

Grace Chartier

Sales and Marketing Coordinator

Serving Since: 2019

Education: Master of Science – Art Therapy

What I love about my job: Being in a team-oriented atmosphere with people who have a genuine passion for what they do. That and the opportunity to be a part of an organization that is growing.

Lee Williams

Estimator

Serving Since: 2011

Aaron Fleming

Estimator

Serving Since: 2005

Education: WRT, FSRT, OCT, Xactimate

What I love about my job: I love the technical aspects of property restoration. From the science of drying out a water damaged property to understanding construction codes and guidelines, watching the process come together to help a family back into their home is truly a rewarding process.

Nick Creamer

Estimator

Serving Since: 2004

Education: CMRC, NFIP, Xactimate, Lead Based Paint Risk Assessor (Certified), Lead Based Paint Inspector (Certified)

What I love about my job: I enjoy helping homeowners and clients to get back to normal after a disaster strikes. I also enjoy meeting new people and building a customer service relationship that we can be proud of.

Laura Dees

Office Manager

Industry Experience: New to Complete DKI

Education: Florida State University – Marketing

What I love about my job: The communications between the staff and communications with the customers.

Charlotte Barnes

Contents Manager

Serving Since: 2013

Education: Contents Restoring Specialist

What I love about my job: I really love helping people. I love the people I work with, we are like a family.

Contents

Teene Brackin

Contents Technician

Industry Experience: New to DKI

What I love about my job: The people I work with, learning new things and going different places most of the day. I love everything about my job.

Marquise Ward

Contents Technician

Serving Since: 2017

What I love about my job: Every day is a new experience.

Courtney Sanders

Contents Technician

Serving Since: 2018

Matthew Glowfeskie

Contents Technician

Serving Since: 2019

What I love about my job: Being able to provide assistance and restoration to people in their most needed time, waking up knowing that every day I get to make a difference in peoples’ lives.

John Travis

Contents Technician

Daniel Bowen

Contents Technician

Education: US Navy Welding Certificate

Industry Experience: 4 years disaster relief with US Navy

What I love about my job: I really love helping people through difficult times.

Tim O’Shea

Lead Mitigation Technician

Serving Since: 2007

Education: Valencia Jr College

What I love about my job: Helping people from their disaster and the comradery with my coworkers.

Alexander Hughes

Lead Technician

Serving Since: 2018

What I love about my job: Complete DKI really cares about their employees.

Andrew Magee

Lead Mitigation Technician

Serving Since: 2007

Education: Two years of vocational training in electrical and computer technologies

What I love about my job: Complete DKI loves their employees as much as we do our customers. I love helping people put their lives back together after a life changing disaster.

 

John Dillon

Lead Mitigation Technician

Serving Since: 1987

Education: Tallahassee Community College

What I love about my job: Meeting new people and being able to help in their time of need.

Ryan Taylor

Lead Technician

Serving Since: 2012

Education: WRT, ASD, and AMRT Certified

What I love about my job: I used to think it was just a normal job until said that restorers are unsung heroes and that made me feel good about what I do. I love seeing how happy the clients are when everything gets returned back to normal.

Jesus Miranda

Lead Technician

Industry Experience: 2 years restoration and demolition services

What I love about my job: The opportunity to help the customer on their property the correct way and at the right time; I love the fact that we can support everyone though our jobs and fix everything like nothing happened; I can learn by each experience and new tasks I come across.

Zoey Fields

Mitigation Technician

Serving Since: 2018

Education: ECWTP – Hazardous Waste Worker, OSHA 29CFR1910.120, 32 hr Asbestos Abatement Worker, 16 hr lead abatement, 10 hr OSHA General Indust

Isaiah Bonham

Mitigation Technician

Serving Since: 2018

Education: Associates Electronic Engineering

What I love about my job: I love fixing problems and helping people.

Gemika Edwards

Cleaning Technician

Serving Since: 2019

Rhett Butler

Mitigation Technician

Serving Since: 2019

James Wallace

Mitigation Technician

Serving Since: 2019

What I love about my job: I am new to the field, but in the short time I have been with Complete DKI, everyone seems to genuinely enjoy being around each other as if it were an extended family. I look forward to learning and growing with Complete DKI!

Devin Berry

Mitigation Technician

Serving Since: 2019

What I love about my job: Contributing to the community and helping people get back on their feet in a time of need.

Devan Harriman

Mitigation Technician

Education: Bachelors – Middle Georgia State University

Industry Experience: I worked in construction industry for 1 year before joining Complete DKI.

What I love about my job: I love that I am able to work closely with my team to help families get their homes back together.