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Meet the Team

Our Mission

It is Complete DKI’s mission to provide victims of disaster a path back to normalcy. Complete DKI provides property restoration and reconstruction to residential and commercial clients while assisting them with the insurance process. Complete DKI strives to be an asset to our community, serving our clients with a sincere and compassionate heart.

Our Vision

A multi-location restoration and reconstruction firm, known and respected for delivering a consistent and excellent customer experience, by utilizing the latest technologies, hiring and retaining industry leading employees through continual training and development, and maintaining an unsurpassed level of commitment to our clients and the organization.

 

Shaun Carpentier

President

Ashlee Carpentier

Vice-President

Mark Meece

VP of Operations

Hugh Bohannon

Vice President Sales and Marketing

Wendy Myers

Controller

Andrew Bravomalo

VP of Operations

Todd Liechty

Construction Manager

Jeri Rivera

Operations Coordinator

Jessica Willis

Project Coordinator

Kyler Richmond

Mitigation Manager

Kevin Weaver

Asset Management

Rain T Coleman

Facilities Manager

Michael Tejada  

Senior Mitigation Project Manager

Kenneth Sears

Senior Mitigation Project Manager

Tim Osborne

Project Manager

Alex Laffond

Mitigation Project Manager 

Phillip Holland

Mitigation Project Manager 

Shay Skinner

Reconstruction Project Manager

Joe Daugherty Jr.

Reconstruction Project Manager

Gary Brock II

Reconstruction Project Manager

Shane Moore

Construction Project Manager

Jason Lewallen

Reconstruction Project Manager

Matthew Teal

Reconstruction Project Manager

Kristin Ruschel

Assistant Project Manager

Jamee Keck

Assistant Project Manager

Grant Hofberger

Estimator/Project Manager

Megan Do

HR Coordinator

Tara Ardis

Accounts Receivable

Shannon Bowens

Accounts Receivable

Sarah Hempel

Accounts Payable

Arjuna Coles

Office Administrator

Dwayne Greer

Warehouse Assistant

Tiffany Meece

Director of Commercial Marketing

Amber Stepter

Residential Marketing Representative 

Luke Gerald

Commercial Sales Representative

Grace Chartier

Sales and Marketing Coordinator

Lee Williams

Estimator

Aaron Fleming

Estimator

Nick Creamer

Estimator

Charlotte Barnes

Contents Manager

Marquise Ward

Contents Technician

Rain A Coleman

Contents Technician

Courtney Sanders

Contents Technician

Hunter Hall

Contents Technician

Victoria McMillan

Contents Technician

John Travis

Contents Technician

Tim O’Shea

Lead Mitigation Technician

Darin Ingle

Lead Mitigation Technician

Andrew Magee

Lead Mitigation Technician

John Dillon

Lead Mitigation Technician

Michael Traywick

Lead Technician

Zoey Fields

Mitigation Technician

Isaiah Bonham

Mitigation Technician

Alexander Hughes

Mitigation Technician

Mark Villarreal

Mitigation Technician

Gemika Edwards

Cleaning Technician

Rhett Butler

Mitigation Technician

James Wallace

Mitigation Technician

Devin Berry

Mitigation Technician

Profiles

Shaun Carpentier

President

Education: BS in Marketing w/ Certificates in Logistics and Management from University of West Florida, IICRC Water Damage Restoration, IICRC Applied Structural Drying, IICRC Commercial Drying Systems, IICRC Smoke and Fire, Florida State Mold Remediator

Industry Start: 2001

What I love about my job: My favorite thing is that no day is the same. We are constantly faced with new challenges and opportunities. Whether it be a kitchen fire in the morning and a condo flood in evening. We are there to assist those that are affected, getting them back to normal. Most people have never face a disaster like these and need people that can help guide them through the process.

Management

Ashlee Carpentier

Business Development Manager on the Gulf Coast

Education: BS in Marketing from the University of West Florida

Industry Start: 2010

What I love about my job: I love the people I get to work with. Our staff has a huge heart for what we do and it always shows through. Most of our clients have never experienced a water or fire damage and to see our team step up to the plate and help people recover is very rewarding.

Management

Mark Meece

VP of Operations

Education: IICRC WTR, IICRC ASD, IICRC FSRT, OSHA 30, Haag Certified Roofing Inspector Residential, (CHT)Certified Healthcare Technician – KSHC, (CTR) Certified Technology Restorer Level I & II, Successful Subrogation I & II, (CERC) Certified Critical Environmental Reconstruction Contractor, Certified EPA Lead Renovator

Industry Experience: 21 years

What I Love About My Job:

3 Things:

  1. The satisfaction of helping someone get their life/business back together
  2. Helping my team members reach their personal and professional goals
  3. Each day brings something new and a chance to become better than yesterday.

Management

Hugh Bohannon

Vice President Sales and Marketing

Education: Bachelor’s in Business

 

Industry Experience: Over 20 years experience in the insurance industry.

Additional Experience: New York Certified Firefighter, Alabama Certified Police Officer, FBI Certified Instructor and Crime Scene Investigation

What I love about my job: The opportunity to provide true customer service differentiation to clients and potential clients by offering best in class services.

Wendy Myers

Controller

Industry Experience: 22 years

What I love about my job: I love working with people, and I enjoy my DKI family.

Andrew Bravomalo

VP of Operations

Education: Bachelor of Science Pensacola Christian College, Certified Contents Processing and Handling Technician, RIA Contents Science & Theory Certified

Industry Experience: 13 years management experience

What I love about my job: The day to day diversity of challenges given by uncontrolled elements of fire, water, and wind damage. Also, being able to positively assist in people’s lives, by contributing an effort to bring them back to normal.

Todd Liechty

Construction Manager

Industry Experience: over 30 yrs

What I love about my job: I am honored to be part of a strong team providing an important service to my community.

Jeri Rivera

Operations Coordinator

Industry Experience: Customer service

What I love about my job: Being able to help an individual or family in need and making sure they are satisfied with their whole experience.

Jessica Willis

Project Coordinator

Industry Experience: New to the industry as of 2019

What I love about my job: I love learning; I like knowing the answers to all questions, but I have to ask the questions first.

Kyler Richmond

Mitigation Manager

Education: WRT/AMRT/ASD/CDS DKI Project Management, American Structural Drying Class

Industry Experience: 10 years

What I love about my job: Helping those in need that have no clue what to do or how to do it. That goes for water to fire to mold jobs.

Kevin Weaver

Asset Management

Education: High School- Francis Howell Central Cottleville, MO; Fork Lift Trainer Certified; Microsoft Certified

Industry Experience: 8 years of fleet management, 5 years of OSHA safety management, 8 year of warehouse management. Flatbed tow trained. 12 years of customer service.

What I love about my job: I have spent the majority of my career in customer service of an industry that directly affects customers or members. I love to have an impact on the great experience customers have even if I’m not in direct contact. There is nothing better than the feeling of a job well done.

Rain T Coleman

Facilities Manager

Michael Tejada  

Senior Mitigation Project Manager

 

Education: WRT, ASD, AMRT, Certified EPA Lead Risk Assessor

Industry Expertise: 9 years

What I love about my job: I love being part of a team that is setting the standard in our industry. We take pride in being able to provide assistance to our clients during difficult times in a compassionate and professional manner.

Kenneth Sears

Senior Mitigation Project Manager

Education: IICRC WRT/AMRT/ASD, Xactimate

Industry Experience: 2008

What I love about my job: Arriving at a client’s home on what they believe is one of the worst days of their life, explaining the process needed to mitigate/remediate, all the while having and showing empathy toward them. When you leave and see the stress leave the client, knowing that you’ll be able to assist them – this is so rewarding to me, this is why I love this industry.

Tim Osborne

Project Manager

Education: B.S. Aeronautics Engineering

Industry Experience: 25 plus years in commercial and residential construction.

What I love about my job: I enjoy completing a challenge while helping people at the same time.

 

Alex Laffond

Mitigation Project Manager

Education: IICRC WRT, AMR, OC and ASD certified

Industry Experience: 3 years restoration experience

What I love about my job: I love the teamwork and family environment. I love helping people in difficult situations.

Phillip Holland

Mitigation Project Manager

Education: IICRC WRT Certified.

Industry Experience: 1 year working on renovations for private residence. 3 years around industrial equipment - hydro blasting / vacuum misc. equipment for cleaning.

What I love about my job: Getting the opportunity to help someone at a low point. Coaching them all the way through to a finished project I can look at and be as proud to have built it as they are to reside in it. Also, it seems DKI takes care of their own.

Shay Skinner

Reconstruction Project Manager

Joe Daugherty Jr.

Reconstruction Project Manager

Education: Construction Management at Southern Institute of Technology

Industry Experience: 30 Years

What I love about my job: Helping restore peoples lives as well as their property.

Gary Brock II

Reconstruction Project Manager

Industry Experience: Several years of both construction and day to day business practices within restoration industry.

What I love about my job: The ability to help others.

Shane Moore

Construction Project Manager

Jason Lewallen

Reconstruction Project Manager

Education: Jefferson St. Community College

Industry Experience: There were both General Contractors and Insurance Adjusters in my family; I've grown up in the construction industry. I've owned my own small remodel/construction company in the past as well.

What I love about my job: I enjoy the interaction with people. At some point in our lives, we all are faced with hardships, changes, and interruptions. But being able to help those in need rebuild and move forward better than before is a goal with each job I take on.

Matthew Teal

Reconstruction Project Manager

Industry Start: 2010

What I love about my job: I love being with the homeowner during their most difficult time. There is nothing more rewarding than getting people back into their homes.

Kristin Ruschel

Assistant Project Manager

Jamee Keck

Assistant Project Manager

Education: BS Building Construction, OSHA 30 hrs

Industry Experience: Experience in flooring, roofing, sheetrock finish, painting, and more

What I love about my job: I love handing the keys to the client upon the successful completion of their project. My goal is to ensure a happy client from beginning to the end of the project.

Grant Hofberger

Estimator/Project Manager

Industry Experience: 8 years management experience

What I love about my job: I love having the opportunity to assist people through hard times and the challenges that this job presents since every situation is different.

Megan Do

HR Coordinator

Education: BAS-Business with technical certification in Human Resources

Industry Experience: 1.5 years Restoration and Social Media, 3 years Design

What I love about my job: I love coming to work for a company that gets people’s lives and businesses back on track. I look forward to new things every day, and to being surrounded by a wonderful people all working together towards the same goal.

Tara Ardis

Accounts Receivable

Industry Experience: 7 years independent insurance agency, 2 years at Complete DKI

What I love about my job: When the flooding occurred in Pensacola in 2014 I was working in insurance. I had to explain to many of my clients that they were not covered for the loss. I cried every night for 2 weeks straight. I am so glad to work on the other side now, helping people put their lives back together after a difficult situation.

Shannon Bowens

Accounts Receivable

Education: AA in Business

Industry experience: 6 years in Accounts Receivable new at DKI

What I love about my job: I enjoy working for a company who helps restores our customers lives after such tragic events

Sarah Hempel

Accounts Payable

Industry Experience: 17 years

What I love about my job: Seeing the difference we make in our community. Working for a company that is growing in the right direction and takes care of their employees!

Arjuna Coles

Office Administrator

Industry Experience: I worked in the construction industry for a year and a half before coming to Complete DKI.

What I love about my job: I love that I am able to help people in times of crisis. Being an effective employee is, to me, a great goal to strive for.

Dwayne Greer

Warehouse Assistant

Tiffany Meece

Director of Commercial Marketing

Education: MBA-Thomas More College, BA-University of Cincinnati, Subrogation I, Subrogation II

Industry Experience: 9 Years

What I love about my job: I love guiding and supporting my team to help them reach their goals professionally. I also love meeting new business partners and supporting their needs. Each day brings a new challenge and is never the same, which keeps it exciting!

Amber Stepter

Residential Marketing Representative 

Education: Bachelor’s of Science in Human Development and Family Studies from Auburn University  

Industry Experience: I have 10 years in customer service, sales, management 

What I love about my job: I love meeting and establishing relationships with people as well as being able to contribute to company's growth and success.

Luke Gerald

Commercial Sales Representative

Education: University of Southern Mississippi ( Bachelors of Science); Florida Real Estate License

Industry Experience: 4 years Hospitality Management, 13 years Property Management

What I love about my job: The product I get to sell. What this company is all about, its people and what they believe in.

Grace Chartier

Sales and Marketing Coordinator

Education: Master of Science – Art Therapy

Industry Experience: New to the industry and excited to learn

What I love about my job: Being in a team-oriented atmosphere with people who have a genuine passion for what they do. That and the opportunity to be a part of an organization that is growing.

Lee Williams

Estimator

Aaron Fleming

Estimator

Education: WRT, FSRT, OCT, Xactimate

What I love about my job: I love the technical aspects of property restoration. From the science of drying out a water damaged property to understanding construction codes and guidelines, watching the process come together to help a family back into their home is truly a rewarding process.

Nick Creamer

Estimator

Education: CMRC, NFIP, Xactimate, Lead Based Paint Risk Assessor (Certified), Lead Based Paint Inspector (Certified)

Industry Start: 2005

What I love about my job: I enjoy helping homeowners and clients to get back to normal after a disaster strikes. I also enjoy meeting new people and building a customer service relationship that we can be proud of.

Charlotte Barnes

Contents Manager

Education: Contents Restoring Specialist

Industry Experience: 20 Years in the cleaning industry

What I love about my job: I really love helping people. I love the people I work with, we are like a family.

Contents

Marquise Ward

Contents Technician

Industry Experience: 4 Years: Lumber Liquidations, Lowes, Home Depot.

What I love about my job: Every day is a new experience.

Rain A Coleman

Contents Technician

Courtney Sanders

Contents Technician

Hunter Hall

Contents Technician

Industry Experience: New to the industry

What I love about my job: Restoring damaged belongings and furniture.

Victoria McMillan

Contents Technician

Education: A. A. Degree

Industry Experience: New to the industry and excited to learn

What I love about my job: I chose this job because I wanted to learn something different. Researching the company, I found so many good things were said about the staff. The team is very easy to work and communicate with.

John Travis

Contents Technician

Tim O’Shea

Lead Mitigation Technician

Education: Valencia Jr College

Industry Experience: 35 years in the field

What I love about my job: Helping people from their disaster and the comradery with my coworkers.

Darin Ingle

Lead Mitigation Technician

Education: Bachelor of Arts - Emergency and Disaster Management

Industry Experience: 3+ years working in Defense Support of Civil Authorities at U.S. Army North

What I love about my job: I love any job that allows me to assist anyone in need.

Andrew Magee

Lead Mitigation Technician

Education: Two years of vocational training in electrical and computer technologies

Industry Experience: 12+ years of being in the field helping people, even as upper management I chose to stay in the field on a daily basis.

What I love about my job: Complete DKI loves their employees as much as we do our customers. I love helping people put their lives back together after a life changing disaster.

 

John Dillon

Lead Mitigation Technician

Education: Tallahassee Community College

Industry Experience: 30 years construction and maintenance

What I love about my job: Meeting new people and being able to help in their time of need.

Michael Traywick

Lead Technician

Education: WRT/ASD, CPI, CPR

Industry Experience: 2016

What I love about my job: The mental and physical challenges taken on daily.

Zoey Fields

Mitigation Technician

Education: ECWTP – Hazardous Waste Worker, OSHA 29CFR1910.120, 32 hr Asbestos Abatement Worker, 16 hr lead abatement, 10 hr OSHA General Industry

Industry Experience: Superior Environmental Force, GR2, Visant

Isaiah Bonham

Mitigation Technician

Education: Associates Electronic Engineering

Industry Experience: 1 Year

What I love about my job: I love fixing problems and helping people.

Alexander Hughes

Mitigation Technician

Industry Experience: 2 years roofing experience and 5 years general construction experience.

What I love about my job: Complete DKI really cares about their employees.

Mark Villarreal

Mitigation Technician

Education: Associates - South Texas College

Industry Experience: New to the industry as of 2018

What I love about my job: Clearing out damaged, hazardous materials to get the home owners back on a path to normalcy.

Gemika Edwards

Cleaning Technician

Rhett Butler

Mitigation Technician

James Wallace

Mitigation Technician

Industry Experience: New to the industry as of 2019

What I love about my job: I am new to the field, but in the short time I have been with Complete DKI, everyone seems to genuinely enjoy being around each other as if it were an extended family. I look forward to learning and growing with Complete DKI!

Devin Berry

Mitigation Technician

Industry Experience: New to the industry as of 2019

What I love about my job: Contributing to the community and helping people get back on their feet in a time of need.