Testimonials

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More Customer Testimonials

Joshua Ruth, Sacred Heart Health System

Pensacola Fitness, East Gate Shopping Center

DKI responded very quickly to clear the water out of our office when it flooded. Everyone was friendly and we would definitely use them again if the need arises. We also would not hesitate to recommend them. They were very professional and courteous.

Debra

Complete DKI has done a outstanding job with my mold remediation and remodeling. I contacted them when I located the mold in my condo. They immediately started the process to get the insurance company out and contain and remove the mold.. Charles did a outstanding job with making sure the work was done properly and in a timely manner.
Justin has been incredible! When you have someone in your home it is important that they are respectful, competent, and thorough, that is Justin! I would recommend DKI to any one that needs damage restoration.
Thank you Justin and Charles.

Patsy P.

I want to compliment the "pack-out girls" for a job well done. They have been thorough and diligent. These ladies have been working hard and also kind and comforting to us. They are very special ladies and Complete DKI is fortunate to have them as their employees.

Robbie R.

Our home was destroyed by smoke and fire. Lucky for us we chose to use Complete DKI from the get go. They handled our contents, boarding up the house, and the rebuilding. Loosing your home is so stressful with the loss and then the rebuild. There are always going to be problems. The wife and I have been together 45 years. We have never built a home or even renovated one. Never wanted or needed to till now. With Shaun Carpenter and his DKI business I have no doubt about there looking out for our best interests. Our project manager David Rogers is there when you need him and is very helpful with decisions that have to be made. These are good people to do business with. I fully recommend there service to anyone in need of there service.

Robert Withum

We had a pipe leak under our floor boards. Complete DKI was quick to respond and send their team. Kudos to John Sims and Brendan Grogan for their professionalism and courteous manner when they were in our home. We would definitely use this company again.

Jennifer Phillipson

Complete DKI is a rapidly growing, highly organized disaster restoration company in Pensacola and Mobile. Working for owners, Ashlee and Shaun Carpentier, has been an education in emergency mediation and reconstruction. I look forward to many years with their company!

Linette R.

Hello my name is Robert roy I have lived in Pensacola fl well over 30 years. Myself and my family were effected from a tornado back in February 2016 when a tree from my back yard was thrown into my dining room ceiling alowoing rain water in and flooding my floors also ruining the subfloor along with the outside ac unit being thrown onto it's side causing a refrigerant leak. And other damage to our home my insurance company had an adjuster come out and give me a quick estimate of damages and cost. When I was told that I wouldn't be compensated completely me and my wife were at a complete loss for words .later on we called around and talked to many contractors and residential handy men and got the same answer of the repair costs was going to be much higher than we were going to receive from our policy. Once again we were to the point of walking away from the home and destroying our credit for life. Then I was told about complete Dki from the first moment of talking with Mike lacie and David Rodgers and the the 2 amazing people who own the business Shawn and Ashley carpenter my stress level lowered tremendously. Their very knowledgeable team came to my place of residence and not only repaired all the damaged components but transferred a complete mess into what I can now call a home once again. I am very pleased with the work performed and the professional staff at complete Dki and if I ever hear of someone who has storm flood or fire damage to there home or busines the first thing out of my mouth will be complete Dki thank you for reading this review .God bless you and your family's

Robert R.

The employees and owners of DKI are always a pleasure to work with. They understand that after a major loss all you want is to get back into your home and have everything return back to normal as soon as possible. Every person I have come in contact with from DKI has always been so courteous and professional.

Sierra Coggins

Using DKI was the best decision I could have made in a stressful time. Chris McCormick was super helpful and efficient! I would highly recommend him to anyone.

Tiffany Lawrence

Complete DKI delivered quality and value when we needed them. I would recommend Complete DKI to anyone that needs help ASAP. Their team is very professional. Chris was friendly on the phone and helped me with my dilemma with ease.

Justin Gentry

DKI is our go to company for clean up after storms. Their staff is friendly and professional. Chris Mccormick has went above and beyond.

Rueben Guy, Pensacola Roofing

Complete DKI are great to work with. If I ever had trouble at my hose I would call them first. Chris McCormick always gets things back to me before I even start looking for it.

Danny Sartor

Fast growing company that is doing great things in the Pensacola and surrounding areas. Chris McCormick was very easy to work with!

Daniel Lawrence

I called and spoke with a guy named Chris about an insurance claim and he gave me the knowledge I needed to process it. Great company and workers you guys have

Silverzz28

I've worked with DKI employees in my daily business and I must say that they are always professionally dressed and super friendly. Their smiling faces are quite contagious and I just can't help having a better mood after interacting with them.

Alicia Lee

Complete DKI is our go-to company for all of our clean up and restoration needs. We have used other companies in the past, but none of them compare to the level of service that Complete DKI provides. Thank you DKI, there is no other restoration company we'd rather have at our side in a stressful situation.

Perdido Sand Realty

Ashlee was a huge help in partnering with our company to assist local agents with attaining CE credits through contributed information. She understands that knowledge is best used when it is shared. Ashlee provided value to our company and I appreciate her time and expertise.
Each employee of a business is a representative of the company values and Ashlee truly shines!

Laura Clark

Shaun and his crew came out to my house to handle a pipe that had been leaking in a wall for months and the black mold that resulted. The Complete DKI folks were professional, courteous, and did a great job all for a very reasonable price. While I hope I never need their services again, I will not hesitate to call if I do.

Tristen Harper

Complete DKI has completed numerous jobs for properties that I manage in the Pensacola area. They always do a fantastic job and my home owners are happy with the results! Thank you!

Tracy Jackson

Our staff at Realty Masters depends on Complete DKI when we encounter a fire or serious flood. We love the team at DKI! Thanks for all your hard work.

Nicole St. Aubin

Ashlee and Shaun and their Complete Dki team are great people, Very professional and will help in anyway they can. I have worked on the fire side with them and I have their company on my race car. If you ever need work done don't look any further then COMPLETE DKI.

Kerner Kafka

Complete DKI is always helpul and they have a very knowledgeable and friendly staff. They are very thorough in their process and do not just make you feel like a number.

Angela Knutson

Complete DKI did a fantastic job on our repair! They were quick, courteous, thorough and cost efficient! They are now our contractor of choice!!

Shawna Price

I recently attended a Continuing Education Class at Complete DKI. The staff was very nice and extremely knowledgeable. Great job to the Complete DKI staff. Keep up the great work!

Gina Coggins

Complete DKI delivered quality and value when we needed them. I would recommend Complete DKI to anyone that needs help in a hurry. Very satisfied!!!

Jose Barzola

I recently attended continuing education classes at Complete DKI and was very impressed with the knowledge of Shaun concerning how they handle the losses he comes in contact with everyday. I would feel confident recommending Complete DKI to any of our customers. Ashley and Shaun made the continuing education classes very interesting and moving along and I would not hesitate to attend further classes.

Tracy Allen

These guys do a first class job. Very professional and (reasonable). I had Brian and Shaun clean up and rebuild a really big mess at our house in Pace after Ivan so that's who we called for my house in Gulf Breeze. It was a mess too, new walls, doors, carpentry, insulation, flooring, windows and they knew the right subs to call for plumbing, wiring, AC. etc. They've only gotten better since they opened the new office. We went by and looked at their new building (it was gutted when they got it) it is amazing inside. We trust them. They show up! and get the work done. I don't have to keep calling. Lee and Susan Whitman

Lee Whitman

Work was good enough but I do not feel that they were not upfront with the billing. My advice, get absolutely everything in writing. Communication was very slow often taking days to get return phone calls.

Matthew Luecht

DKI is an amazing company with friendly staff and excellent customer service! My house was flooded in the Great Flood of 2014 in Pensacola. After removing the sheet rock DKI placed dehumidifiers throughout my house which helped tremendously!! It was amazing to see the amount of water that purged out of the machines from inside the framing of my house immediately after setting them up. DKI left the dehumidifiers in my house for several days and it took no time for the inside of my house to dry out! Thanks to DKI we were able to move along quickly to the next step in repairing our house. I would highly recommend DKI to family, friends, and everyone!

Stacey Hardy

My wife and I (as well as our family and friends) were very happy with the results of our home reconstruction project that Complete DKI provided. The mold remediation services that Brian and Shaun provided to us was excellent and we now love our house!

Greg Schnoor

" I'm very glad the adjuster recommended Complete DKI. My experience with them was so different that what I experienced with other restoration companies. After Ivan, my house had to undergo several repairs, many of which I am still not happy with. I wish Complete DKI would have been around then. The crews stayed on the job until it was finished and they made sure that my wife and I were satisfied with everything. I was very surprised at how quick and effective they worked. I highly recommend Complete DKI for water damage restoration. "

Bobby Taylor

"Dear Brian, Would just like to let you know how professional and delightful your guys were here today. They just came to repair a small drywall puncture caused by work from the adjoining unit. Polite, Efficient, and truly professional.. Ty"I cannot express how pleased my wife and I are with the work performed by Complete DKI after a kitchen fire in the condo next door to our unit and the water damage to our unit that resulted from the sprinklers going off next door. Having suffered through water damage from hurricanes and storms in the past and the frustration that followed dealing with contractors, Complete DKI is now our contractor of choice. The work on our unit was on a fast track to be completed ASAP and was completed without a single glitch. Having worked for engineering and construction companies my entire career; I can say Brian, George, and crew are truly professionals. "Tyrone was the gentleman in charge…the young man training with him was polite, hardworking and eager to do a good job....keep it up guys! You have a great crew. "

Dennis & Courtney Watts

"Dear Brian, Would just like to let you know how professional and delightful your guys were here today. They just came to repair a small drywall puncture caused by work from the adjoining unit. Polite, Efficient, and truly professional.. Tyrone was the gentleman in charge…the young man training with him was polite, hardworking and eager to do a good job....keep it up guys! You have a great crew. "

Lynne O’Connor

" I recently experienced a water damage in my home. It seemed as if all we needed to do was replace the wood floors. I hired a local wood floor company and not too far into the job they found mold. The wood floor company recommend Complete DKI come out and perform mold remediation. I was out of town when they first came across the mold so Complete DKI met with my adjuster, worked with my insurance company and was very knowledgeable about mold and how to get my home back to normal. I was surprised at how professional their team was and how easy my claim went. I would recommend Complete DKI to my friends and family. "

Cynthia Henderson

" As a commercial property manager, I have two clients to please; the owner and the tenant. When a problem arises at a facility, it needs to be handled with attention to cost and detail. If money is spent addressing a complaint, the money spent should be a permanent fix to the problem. I have used several mold remediation companies in the past, and tenants are very rarely completely satisfied once the work is done. Usual tenant complaints are of headaches due to mold still in the facility or call weeks later and say the mold had returned. The last time I had a mold problem, I called Complete DKI. They performed the work afterhours so that regular business would not be interrupted. They performed all the mold remediation, and I have not had a single complaint from the tenant. I was very impressed with how thorough the crew was with the mold removal and I was especially pleased at how quickly Complete DKI finished the job. I highly recommend Complete DKI. "

Brice Pelfrey, CPM Director of Property Management Beck Property Company, Inc.

" Please accept this as an open letter of recommendation concerning Shaun Carpentier and Ashlee Carpentier. I first met Shaun and Ashley around April or May of 2010. They were entering into the market in their capacity as vendors to the insurance industry, providing immediate response services. I have been employed in the Pensacola area since 1995. I have many long-standing relationships with all types of industry vendors. Therefore, I do not seek new relationships. I enjoy long standing relationships with vendors with a proven history of excellence.

Ashley, in her capacity as a marketing director, would engage me in conversation, in her attempt to establish a professional relationship. I bluntly replied, “I do not use new vendors, however; please know that I am watching you, as I do all vendors”.

In May 2012 I recommended them for a Fire and Smoke project. I had witnessed their work ethics in my profession to determine that the Carpentiers had developed a trusted reputation. At the completion of that restoration, the risk manager for the entity stated that he enjoyed working with the Carpentiers and as was very pleased to do so. He thanked me for their work product.

Shortly thereafter, I recommended a Mold Remediation, Demolition, and Reconstruction project. Again, the insured was very happy with the results, and expressed so to me. These types of adjustments are most enjoyable to me. It is what I strive to provide to all insured’s.

Should this correspondence be presented to you by either Shaun Carpentier or Ashley Carpentier and you are considering a working relationship, please know that I highly recommend that you do so without hesitation. I have come to trust their level of professionalism and honesty. You will be blessed.

Should have any questions regarding the above, I invite you to contact me. "

Tom Rongstad General Adjuster Vericlaim, Inc.